Does the gasket (seal) seem dirty and/or sticky?
The gasket(s) needs to be cleaned in order for the door to open and close properly. Dirt and other particles can build up on the gasket surface and can cause resistance or improper sealing. Check the door gasket regularly to ensure it is clean and free from food particles.
Is the refrigerator level?
If the refrigerator is not level it could cause the door to not seal properly. Level the refrigerator from side to side and front to back so that the door will seal properly.
CLICK HERE for more information on how to level your refrigerator.
Is there anything preventing the door from closing?
- Check to make sure food packages are not preventing the door from closing properly. Rearrange containers so that they fit more tightly and take up less space.
- If your refrigerator was recently installed, make sure all packaging has been removed. Some packaging used to avoid damage during shipping could keep the door from opening and closing properly. Remove any material, items, or debris form the door area.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-JENN-AIR (536-6247) or click below to schedule an appointment.