Does the water filter need to be changed?
We recommend replacing the filter every 9 months or when the ice making rate starts to decrease. The "Replace Filter" light only comes on after 9 months or 2000 gallons of water use. Customers with very hard water may need to replace their filters before these counts are reached.
CLICK HERE for more information on how to properly install the water filter
To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.
Is there food stored in the storage bin?
We do not recommend storing anything, other than ice, in the storage bin. Storing food items could cause odor and flavor transfers to the ice.
Does your water have a high mineral count?
Minerals that are removed from water during the freezing cycle will eventually form a hard scaly deposit in the water system. Hard water of 15 to 20 grains/gal. (4 to 5 grains/liter), may need to cleaned as often as every 9 months.
Does your ice maker need to be cleaned?
Regularly cleaning the system helps remove the mineral scale buildup. How often you need to clean the system depends upon how hard your water is. With hard water of 15 to 20 grains/gallon (4 to 5 grains/liter), you may need to clean the system as often as every six months.
CLICK HERE for more information on how to clean the Ice Maker
What do you need to clean the ice maker?
You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the Affresh® Ice Machine Cleaner part number W11179302.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.